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FREQUENTLY-ASKED QUESTIONS

 

Why can’t I buy directly from you?

We are a whole-sale distributor. Like Costco, we only sell to our members—flooring stores, flooring contractors, designers, etc.

What is the difference between porcelain and ceramic tiles?

Porcelain is stronger, denser and is impervious to moisture. Ceramic is not as dense as porcelain but, if installed and maintained properly, it can last forever in your home.

How do I care for my tile?

Sweep or vacuum dirt and dust routinely, tile can also be wiped down with water. If you are looking for something a little stronger we suggest Van Hearron products. Van Hearron offers cleaners for both natural stone and porcelain. Please contact customer service for pricing and purchases. 

Ceramic/Porcelain: Clean regularly with clean water or a mild cleaner. Regular cleaning prevents build up. 

Natural Stone: Clean with a neutral cleaner designated for natural stone, don’t use any acidic cleaners.

How big are grout joints?

The most common grout joint sizes are: 3/16”, 3/8”, 1/8”, and 1/16”. The area of installation should be considered when choosing grout joints.

Do I have to seal my grout?

All cementitious grouts should be sealed after installation unless the grout you choose has the sealer integrated. Example: Laticrete Permacolor Select has a Stonetech sealer built within

Do I have to seal my tile?

Porcelain and most ceramic tiles DO NOT need to be sealed. Tiles that are natural stone, mother of pearl, resin/metal, crackled ceramic or glass should be sealed. 

Why are mosaics so much more expensive than field tiles?

Mosaics are more expensive because more physical work is put into creating them.

Can in-floor heat go underneath ANY type of tile?

Yes! NuHeat offers different options which come with a 25 year warranty when installed properly.

Why are mosaics primarily used on a shower floor?

Smaller tiles are easier to slope towards a center drain. More clients are going curbless, 21st Century tile recommends the Quick Drains System.

What is a “niche”?

A: A recessed shelf inside of a wall, primarily used for storage of soaps and bottles. 

What is a “bullnose”?

A coordinating trim tile that has a glazed rounded edge on one or more sides. It is used to finish off wall tile or floor tile depending on application.

What is “metal edge”?

It is another option for finishing tile. A metal piece that covers the unfinished edge of a tile.

Can tiles be used outside?

Yes, tiles that are frost resistant or frost-proof. Some examples: quarry tile, through body porcelain, and some natural stone.

 
 

 TILE TERMINOLOGY

Adhesive: A component that bonds tile to its surface.

Battiscopa: Translates to “skirting board” in Italian; a tile with one finished edge that creates a trim between the wall and the floor. 

Border: An added strip/strips of tile with colors and textures to complement a larger tile design. 

Breaking Strength: The amount of weight a tile can withstand before it breaks.

*Broken Joint: Installation pattern where each row is offset for half of its length. (Also referred to as brick joint or staggered.)

Brushed Finish: A rough, textured finish on stone tile that’s created from a coarse wire rotary brush.

Bullnose: Tile with a rounded edge used to finish off the top of a wainscot, floor base, corner, or wall.

Buttering/Back Buttering: The spreading of adhesive component to the backs of porcelain or ceramic tile directly before installation. 

Caulk: A water-resistant, plastic filler used to seal joints.

Ceramic Tile: Tile made from clay that has been permanently hardened by heat. They’re often finished with a decorative glaze.

Color Body Porcelain:  Continuous coloring from the glaze surface throughout the body of the tile, which lessens the visibility of any chipping. 

Cove: A tile that has a concavely curved edge and a glazed, rounded top edge to join the floor and bottom of the wall course, or to finish an inside corner.

Cure: The time period a tile is left undisturbed from when its installed until it reaches its full strength.

Decorative Tile: Any tile featuring motif on its surface.

Deep Abrasion Test (DAT): A test that determines the resistance of any unglazed tile to abrasion.

Dry-Set Mortar: Setting material for thin-bed installations that are cement based.This type of cement is meant to adhere well in a thin layer (typically not greater than 3/16th thick).

Dynamic Coefficient of Friction (DCOF): An industry standard that measures a surface's slip resistance during motion.

Epoxy Adhesive: A two-part adhesive system consisting of epoxy resin and epoxy hardener, used to bond ceramic tile or stone to backing material.

Epoxy Grout: A two-part adhesive system consisting of epoxy resin and epoxy hardener, used to fill joints in-between tiles. Epoxy Grout is stain and chemical resistant. 

Field Tile: The primary or “main” tile used in a floor or wall tile design.

Floating Tile: Tile that is not attached to the subfloor; the individual pieces are attached laterally to themselves using mortar, float strips/screeds, and a straight-edge. 

Floor Tile: Ceramic, porcelain or natural stone tile that is rated durable enough to withstand high-traffic areas and abrasion.

Frost-Resistant: Vitreous tile that can withstand freeze/thaw conditions with minimal effect, having porosity and water absorption levels between 0.5% - 3%.

Frost-Proof: The strongest tile for outdoor use that has porosity and water absorption levels between 0% - 0.5%.

Grout: A mixture of silica sand, cement and chemical used to fill joints in between tiles. Grout is available in a wide variety of colors; 21st Century Tile recommends grout from either our Laticrete or TEC brands!

Glazed Tile: Tile that undergoes an additional phase in the firing process, where a layer of liquid glass is added to the surface.

Granite: A natural, extremely durable stone which comes from molten lava that never rose above the Earth’s surface. Granite is available in polished, honed, or brushed finishes.

Impervious Tile: Has a water absorption level no more than 0.5%.

Lappato: A semi-polished finish on the tile’s surface.

Levigato: A polished finish on the tile’s surface.  

Limestone: A sedimentary stone that usually comes with a honed finish. This stone doesn’t have a wide variety of color and vary little between pieces. 

Listello: A decorative, visual break in between tiles; mainly used for walls.

Marble:  A hard, crystalline limestone that is sometimes streaked or mottled. It can take a high polish and is available in a wide variety of finishes and colors.

Mastic: A resin that exudes from the bark of a Mediterranean tree, used in the making of organic glue. 

Monocuttara: An Italian term meaning “single-fired,” meaning body and glazes are fired in kilns over 2,000 degrees.

Mosaics: Smaller scale ceramic, porcelain, metal and stone tiles that are mounted on mesh-backing for ease of installation. Mosaics are available in squares, octagons or hexagons among many other shapes.

Mud: A thick-bed mortar consisting of sand and cement. 

Porcelain Enamel Institute (PEI): The PEI rating indicates the tile hardness. The scale ranges from one to five, with five being the strongest and most durable.

Porcelain Tile: Tile that is built with clay that is dense enough for use on the wall or floor. They can either be glazed or unglazed.

Quarry Tile: Tile made by made either the extrusion process or more commonly by press forming and firing natural clay. It’s usually ​¹⁄₂ to ​³⁄₄ inch thick and naturally stain and slip-resistant. 

Sealer: Applied to tile to prevent the absorption of liquids or other debris, especially with porous materials. (Examples where sealer may be used: quarry tile, grout, and natural stone.)

Slate:  A natural stone that is quarried from out of the earth, usually from mountains. Its characteristics include earthy pattern and colors. 

Spacers: Plastic tools that vary in thickness and shape used for installation to evenly separate tile placements.

Substrate: An underlayment surface for ceramic tile installation.

Thin-set: A mixture of sand, cement and (usually) a latex additive to create a bond coat in a thin-bed installation.

Through-Body Porcelain: Porcelain tile incorporating color and pattern features seen on the surface and all the way through the tile body.

Tile: A glazed or unglazed unit composed of clay, concrete, or other material - usually thin and square/rectangular in shape. 

Travertine: A natural stone similar to Limestone but with holes created by hot springs. Travertine is mainly seen in colors like red, orange, yellow, brown and beige. Each piece has a unique variation in pattern and color.

Trim Piece: Tile pieces which finish off a design in forms of bases, caps, corners, moldings, pencils, etc. Most ceramic, stone and porcelain tiles have their own selection of coordinating trim pieces.

Tumbled: A finish on natural stone that is achieved by a tumbling machine, and sometimes an addition of acids, which gives the stone a worn look with softened edges and unique imperfections. 

Unglazed Tile: With no glaze, these tiles offer an earthy aesthetic quality colored by the mineral deposits from where the clay was originally taken.

Vitreous Tile: Very soft tile made of materials that absorb less than 3% moisture. (Examples: Clay, Terracotta.)

Wall Tile: Glazed tile suitable for interior walls, since it doesn’t withstand the excessive impact of foot-traffic and freezing/thawing conditions like floor tile. 

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